Privacy Policy

Green Clean Laundromat (“Green Clean,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard information when you use our website (gclaundromat.com), our mobile applications (the “App”), and our in-store or delivery services (collectively, the “Services”).

By using the Services, you agree to the practices described in this Policy. If you do not agree, please do not use the Services.

1) WHO WE ARE & HOW TO CONTACT US
Green Clean Laundromat
981 Columbus Ave, New York, NY 10025
Email: gclaundromat@gmail.com

2) SCOPE
This Policy covers:
• Our public website (gclaundromat.com)
• Our iOS and Android apps
• Communications we send (email, SMS) and receive
• In-store interactions and pickup/delivery operations
It does not cover third-party sites or services that we do not control.

3) INFORMATION WE COLLECT
A. Information You Provide
• Account details (name, email, phone, password)
• Addresses and delivery instructions (e.g., doorman/walk-up notes)
• Order details and preferences (detergents, fold style, hang-dry, stains)
• Payment information (processed by third-party providers; we do not store full card numbers)
• Communications (emails, SMS, support chats, call recordings if you call us)
• Commercial accounts: business name, contact person, tax info as needed

B. Information We Collect Automatically
• Device and usage data (IP address, device type, app version, pages viewed, actions taken)
• Cookies and similar technologies (see Section 9)
• Approximate location from IP; precise location if you enable it in the App

C. Information From Third Parties
• Payment processors (e.g., card networks/providers) for payment status
• Logistics and POS partners (e.g., CleanCloud) to manage orders, routing, notifications
• Marketing/analytics tools (e.g., Google Analytics) for site/app performance

4) HOW WE USE YOUR INFORMATION
We use information to:
• Provide, operate, and improve the Services
• Schedule pickups/deliveries and fulfill orders
• Save and apply your cleaning preferences
• Process payments and send receipts
• Communicate order updates and respond to support requests
• Personalize your experience (e.g., remember addresses or preferences)
• Prevent fraud and ensure security
• Analyze performance and improve the Services
• Comply with legal obligations

Marketing: We may send you promotions or offers. You can opt out of marketing emails at any time via the unsubscribe link. Transactional messages (order updates, receipts) will continue.

5) SMS/TEXT MESSAGING
By providing your mobile number, you consent to receive SMS related to your orders (e.g., pickup reminders, delivery updates). Message and data rates may apply. Message frequency varies. You may opt out at any time by replying STOP; for help reply HELP. We may use an SMS provider to deliver these messages.

6) PAYMENT INFORMATION
Payments are processed by third-party payment processors. We do not store full card numbers on our servers. Your use of payment services is subject to the processor’s own privacy policy and terms.

7) DISCLOSURE OF INFORMATION
We may disclose information to:
• Service providers and vendors who perform services on our behalf (e.g., CleanCloud POS, couriers, cloud hosting, customer support, analytics, SMS/email delivery, payment processing)
• Business customers (for commercial accounts) for necessary service coordination
• Law enforcement or regulators when required by law or to protect rights, safety, or property
• Successors in interest in connection with a merger, acquisition, financing, or sale of assets

We do not sell your personal information. We do not share personal information for cross-context behavioral advertising as defined by certain U.S. state laws. If this changes, we will update this Policy and provide required opt-out mechanisms.

8) YOUR CHOICES & RIGHTS
• Email marketing: Unsubscribe using the link in any marketing email.
• SMS: Reply STOP to opt out.
• Cookies/Tracking: See Section 9 and your browser settings.
• Location data (App): You can disable precise location in your device settings; some features may be limited.
• Access/Deletion/Correction: Depending on your state, you may have rights to request access to, deletion of, or correction of your personal information. See Section 12 for how to submit a request.

To exercise rights or preferences, contact us at gclaundromat@gmail.com.