Questions, answered plainly
Laundry pickup and delivery in Manhattan: pricing, windows, turnaround and service area.
Anything not here? Text us at (212) 280-5078
Service & area
Where does Green Clean deliver? +
All of Manhattan below 135th Street. Pickup and delivery are free everywhere we serve. See every neighborhood →
How long does it take? +
Bags picked up between 7 and 8am come back the same evening, 6–7pm. Bags picked up later come back the next day: a limited number of 9am–noon delivery windows, or any window from noon to 7pm.
How long is the pickup window? +
One hour. You choose it in the app, anytime between 7am and 7pm, seven days a week.
Do I need to be home? +
No. Leave the bag at your door, with your doorman or concierge, or in a designated spot, and add instructions in the app. We deliver back the same way.
Are there laundry services that pick up from doorman buildings? +
Yes. Green Clean picks up from doorman buildings, walk-ups, hotel front desks and concierge desks across Manhattan.
Pricing & payment
How much does wash & fold cost? +
$1.90 per pound. There are no delivery fees or service fees, and orders are billed at a 10 lb minimum ($19). A typical weekly load runs about $19–$28.50. Full pricing → · How we compare →
Is there a minimum order? +
Orders are billed at a 10 lb minimum, which comes to $19. Anything above 10 lb is priced by the pound.
How does the 20% first-order discount work? +
It applies automatically to your first order in the app. No code needed.
How much does dry cleaning cost? +
Per item, starting at: shirts from $4.50, pants from $10, blouses from $9.50, dresses from $18, two-piece suits from $22. Final price depends on fabric and garment details (silk, cashmere, embellishments, pleats and similar can cost more), and you see it in the app before you pay. Our partner cleaner handles it, and it comes back pressed on hangers 24–48 hours later than wash & fold.
Is there a laundry service in NYC with no delivery fees? +
Green Clean charges no delivery fees, no service fees, and no subscription fees. You pay only for the laundry itself.
Do you have a referral program? +
Yes. Share your referral code from the app. Your friend gets $10 in credit on their first order, and you get $10 in credit too.
Washing & care
Are my clothes washed with other people’s? +
No. Every order is processed individually. Your clothes are never combined with another customer’s load.
Do you separate lights and colors? +
Yes. Everything is sorted by color and processed with fabric-safe settings. Delicates are handled separately.
What detergent do you use? +
You choose at checkout in the app: Tide, or Free & Clear (fragrance and dye free) at no extra charge.
How should I pack my items? +
Any bag works: we don’t provide laundry bags. Put everyday laundry in one bag and dry cleaning in a separate labeled bag.
Can I wash comforters and large items? +
Yes. Comforters and duvets are priced per item (from $25, depending on size) and blankets by weight at $1.90/lb. The price shows in the app before you confirm.
What’s the difference between wash and fold and dry cleaning? +
Wash and fold is for everyday items: t-shirts, jeans, towels, sheets. Dry cleaning is for delicate or structured garments like suits, dresses and silk blouses. Green Clean offers both.
What water temperature do you use? +
Cold, unless you ask otherwise. If something needs a warm or hot wash, add a note in the app.
Can you hang-dry some of my clothes? +
Yes, at no extra charge. Put anything you want air-dried in its own bag and note it in the app, and we’ll keep it out of the dryer.
Support
How do I get an order update? +
Check the app, or text us at (212) 280-5078. Texting is the fastest way to reach a person.
Can I reschedule a pickup? +
Yes. Text us at (212) 280-5078 and we’ll work out the timing.
How do I schedule a laundry pickup? +
Download the Green Clean Laundromat app on iOS or Android, enter your address, choose a 1-hour pickup window, select your detergent, and confirm. No subscription required.
When is your storefront open? +
Our drop-off counter at 981 Columbus Ave is open Monday to Saturday, 8am–6pm, and closed Sunday. Pickups and deliveries run 7am–7pm, seven days a week.